Loading profile…
Loading profile…
Customer Service Representative
Customer Support Specialist who handled 50+ inquiries at CASTLE PRICE HOLDINGS and maintained 95% customer satisfaction and retention.
NigeriaCustomer Service Representative at Castle Price Holdings
Handled an average of 50+ customer inquiries and resolved issues with timely, professional support. Managed customer complaints from initial contact through resolution, maintaining 95% customer satisfaction and retention.
ZendeskCustomer SatisfactionIssue ResolutionCustomer RetentionCommunication SkillsCollaboration
Educated customers on product benefits and provided recommendations based on individual customer needs. Reduced unresolved customer cases by 50% through structured follow-up and maintained professional relationships with customers.
Customer EducationProduct KnowledgeFollow upFeedback CollectionBrand Representation
Supported 100+ customers monthly with financial product inquiries and service requests. Resolved customer concerns and escalated complex issues when appropriate, contributing to 85%+ customer retention.
Customer SupportFinancial ProductsIssue ResolutionRelationship ManagementCommunication Skills
Bachelor of Science in Sociology/Anthropology from the University of Nigeria, Nsukka, completed in 2021.
Bachelor of Science in Sociology/Anthropology from the University of Nigeria, Nsukka, completed in 2021.