Chinazaekpere Obi

I am seeking a remote role focused on customer success or operations where I can improve retention, lead large-scale client events, optimize processes, and drive revenue recovery. I am a Customer Success and Operations specialist with 6+ years' experience improving customer satisfaction, retention, and post-sale support across real estate and service industries. I prioritize clear communication, problem-solving, and measurable customer outcomes. At 4Point Real Estate Investment Limited, I managed end-to-end customer journeys and large-scale allocation events, overseeing onboarding, documentation, and handovers for 100+ customers per event and allocating plots across 16 estates. I designed and executed fund recovery strategies that recouped 45–60% of overdue payments from accounts totalling over ₦800M, and co-founded a Quarterly Partnership Forum to engage and incentivize 600+ agents and partners. I bring strengths in CRM use, process optimization, project and event management, data-informed decision-making, and cross-functional coordination, and I am seeking a remote role where I can apply my customer experience and account management expertise.