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Partner Connection Manager
Customer Success Manager across Microsoft and Accenture who built live AI adoption programs for 800+ startups.
United StatesPartner Connection Manager at Accenture
Owned deal acceleration across in-flight CSP partner opportunities, removing blockers and enforcing forecast integrity. Identified unlicensed Copilot usage to open net-new discovery calls and consistently achieved 200% of monthly partner connection targets.
M365AzureCopilotFabricPartner EcosystemPipeline Management
Managed a $3M+ Azure consumption portfolio across 60-80 active startup accounts, driving SaaS onboarding, AI adoption, and platform retention. Achieved the highest AI activation rate on the team and re-engaged dormant accounts to convert them back to active pipeline.
AzureAzure OpenAIAI SearchSaaS Product AdoptionCustomer SuccessAccount ManagementPipeline DevelopmentStakeholder Management
Managed a $400k+ ARR portfolio across 40 active B2B accounts, driving adoption and expansion. Maintained approximately 110% NRR and delivered 200+ M365 and Power Platform training sessions to 5,000+ attendees.
Customer SuccessM365Power PlatformAdoptionQBRExecutive EngagementTrainingCSAT
Led virtual executive briefings for 112 Fortune 500 organizations, contributing to $215M in closed enterprise revenue. Facilitated C-suite sessions covering Azure Migration, Data & AI, Identity, Security, and Future of Productivity.
Executive EngagementAzureData and AIIdentitySecurityProductivityPresentation SkillsFacilitation
Drove store turnaround time ranking from bottom 3 to top 10 out of 106 stores by restructuring check-in and enforcing sub-48-hour turnaround discipline. Awarded Microsoft Store MVPx2 and Impact Player of the Quarter.
OperationsProcess ImprovementCustomer ServiceLeadership
Ranked top 3-5 in product sales in the Southeast market across 10,000+ personalized demos. Achieved gross margins of 400-500% against a 65% department target by developing a multi-year Office 365 bundling strategy.
SalesProduct DemonstrationsSurfaceM365WindowsEnterprise HardwareBundling
Coursework toward a B.B.A. in Business Economics at Georgia State University's J. Mack Robinson College of Business.