Loading profile…
Cristian Yepes
Looking for a jobCommercial Planning & Sales Operations
Customer Success Manager at SAP who managed enterprise accounts and drove adoption, renewals, and expansion for SAP Ariba.
ColombiaCommercial Planning & Sales Operations at SunWell Solar Solutions
Experience
Commercial Planning & Sales Operations
Built the sales toolkit from scratch and designed the lead-to-customer workflow including CRM and pipeline processes for an early-stage company.
Sales OperationsCRM DesignWorkflow ConfigurationPresentation SkillsSales PitchingQuote StructureInfographicsLead Management
Customer Success Manager – SAP Finance & Spend Management
Managed a portfolio of 6–10 enterprise accounts across Colombia, Central America and Suriname, driving adoption, renewals and expansion. Presented QBRs to C-level executives and tracked account health and retention metrics.
Customer Success ManagementEnterprise Account ManagementRenewalsExpansionsQBRSAP AribaSAP ProcurementCustomer HealthGRRNRRSuccess PlansCustomer JourneyCross SellingUpselling
Portfolio Activation Specialist
Handled customer activation and onboarding for Cisco network and cybersecurity solutions, managing 5–6 customers per month. Planned implementations and applied the Lifecycle Customer Experience framework for continuous engagement.
Customer ActivationOnboardingCisco SolutionsImplementation PlanningStakeholder ManagementCustomer Lifecycle ExperienceRenewalsAdoption Support
Campaign Supervisor – eBay
Led teams of up to 25 agents on a complex eBay support campaign, monitoring KPIs and quality standards. Created and presented weekly, monthly and quarterly business reviews to the client.
Team LeadershipKPI MonitoringQuality StandardsCSATBusiness ReviewsExcelReportingForecastingRoot Cause Analysis
Subject Matter Expert (SME) – eBay
Coached groups of 5–10 new agents and served as the main escalation point for complex cases, improving first-contact accuracy.
CoachingEscalation ManagementFirst Contact AccuracyCustomer Support
Bilingual Agent – eBay
Provided bilingual customer support for eBay, handling customer inquiries and issues.
Bilingual Customer SupportCommunication SkillsProblem Solving
Digital Marketing Intern
Supported multichannel digital marketing campaigns and monitored campaign metrics using various tools.
Digital MarketingSocial MediaEmail MarketingPaid MediaMeta Business SuiteGoogle AdsLinkedIn AdsAnalyticsCTRConversion RateEngagement
Education
Universidad Distrital Francisco José de Caldas
Completed a Diploma in Project Management with Scrum.
SCRUMstudy
Earned multiple Scrum certifications including Scrum Master, Product Owner, Developer, and Agile Master.
Universidad Santo Tomás
Completed a Bachelor's Degree in Marketing.
Universidad Popular Autónoma del Estado de Puebla
Completed an International Diploma in Business and Innovation in Industry 4.0.
Universidad Santo Tomás
Completed a Bachelor's Degree in Economics.