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IT Support Specialist & Technical Consultant
IT support specialist providing remote network troubleshooting and clear technical guidance to clients.
CubaIT Support Specialist & Technical Consultant at Freelance
Delivered high-tier remote technical support for broadband connectivity, network hardware configurations, and software issues. Created technical documentation and FAQs, reducing repeat support tickets by over 25%.
Network TroubleshootingRouter ConfigurationRemote DesktopTechnical DocumentationCustomer Support
Managed high-volume omnichannel customer interactions for post-sale assistance and general inquiries. De-escalated dissatisfied customers and utilized ticketing platforms to resolve issues within SLA timeframes.
ZendeskFreshdeskOmni Channel SupportConflict ResolutionSLA Management