Loading profile…
Daniela Marie Mercado
Looking for a jobTeam Leader / Appointment Setter
Virtual assistant and customer support professional at US In Home Services, who supervised appointment-setting agents and handled scheduling escalations.
PhilippinesTeam Leader / Appointment Setter at US In Home Services
Experience
Team Leader / Appointment Setter
Supervised daily performance of appointment-setting agents and supported consistent quota attainment. Handled inbound and outbound customer calls to schedule appliance repair appointments based on availability and service needs.
Team SupervisionCoachingKPI MonitoringQuality ControlAppointment SchedulingCRM SystemsTicketing SystemsCommunication SkillsProblem Solving
Virtual Assistant - Medical Prior Authorization
Managed ICD-10 coding support, insurance verification, and prior authorization requests. Coordinated with providers, pharmacies, and patients regarding GLP medication approvals.
ICD 10 CodingInsurance VerificationPrior AuthorizationsGLP 1 Receptor Agonists
Education
National University of Manila
Pursued a Bachelor of Science in Civil Engineering at National University of Manila from 2021 to 2022.
Pursued a Bachelor of Science in Civil Engineering at National University of Manila from 2021 to 2022.
Far Eastern Institute of Technology – Manila
Pursued a Bachelor of Science in Civil Engineering at Far Eastern Institute of Technology – Manila from 2019 to 2021.
Pursued a Bachelor of Science in Civil Engineering at Far Eastern Institute of Technology – Manila from 2019 to 2021.