Dan Kamunga

At Delta Airline, I assist customers with questions, requests, bookings, and service-related concerns. I handle inquiries across communication channels and update customer information in company systems. At WNS, I supported customers with product, order, and campaign questions for a fashion brand. I also helped resolve issues involving shipments, returns, exchanges, and order updates. At I-contact BPO, I worked as a Team leader, supporting agents through coaching, live call monitoring, and performance reporting. Earlier, I handled outbound lead generation and sales as a Solutions Agent. At Real promotions, I sold fibre broadband packages and explained their benefits to residential and business customers. I also studied Art and Design at College of capetown.