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Information Officer & Industry Liaison
Information Officer at Government of Alberta wildfire incidents, coordinating industry updates and evacuation communications across complex emergencies.
CanadaInformation Officer & Industry Liaison at Government of Alberta, Forestry & Parks
Wrote and published daily wildfire updates for public, industry, and government stakeholders. Managed industry communications for complex incidents, coordinated evacuations, and trained incoming Information Officers.
Crisis CommunicationsStakeholder RelationsPublic InformationWeb ContentSocial MediaVideo ProductionPhotographyTrainingIncident Management
Built customer support content for MaestroDMX, created tutorial videos, and handled all support tickets. Managed customer support across Kickstarter, Shopify, and the company website.
Customer SupportContent CreationVideo ProductionTutorials
Pursued an Associate of Arts degree in Communication and Media Studies from 2021 to 2023.
Pursued an Associate of Arts degree in Communication and Media Studies from 2021 to 2023.
Managed wildfire photo and video assets, produced public-facing videos, and deployed to active incidents. Created tutorials and safety videos, and contributed to a feature on Mexican firefighters.
Video ProductionEditingPhotographyContent ManagementSocial MediaYouTubePublic Information
Delivered frontline customer service for over 3 years, including conflict de-escalation, product consultation, team training, and inventory management.
Customer ServiceConflict ResolutionTrainingInventory Management
Grew TikTok account from 0 to 500 followers within the first month, generating 20,000+ views. Wrote scripts, analyzed performance analytics, and optimized content strategy.
TikTokContent StrategyScript WritingAnalyticsSocial Media