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Regional Human Resources Specialist
I lead regional HR operations, recruitment, training, compliance, and workforce planning across international organizations.
El SalvadorRegional Human Resources Specialist at United States Agency for International Development (USAID)
Directed regional HR operations for 200+ staff across four USAID Missions, ensuring policy compliance and operational continuity. Led recruitment, onboarding, training, and performance management initiatives, and executed 200+ mission closeout activities during a full-scale drawdown.
HRISRecruitmentOnboardingPerformance ManagementTrainingComplianceWorkforce PlanningData AnalysisSharePointExcel
Developed foundational HR infrastructure, including employee databases and records management systems, during rapid organizational growth. Coordinated high-volume recruitment, growing workforce from 15 to 80+ employees, and facilitated onboarding and HR workshops.
HRISRecruitmentOnboardingTrainingRecords ManagementData AccuracyCompliance
Directed daily operations for a business unit of 45+ employees, supervising three team leads and improving team engagement and operational performance. Implemented training and development initiatives to address performance gaps.
Operations ManagementTeam LeadershipPerformance ManagementTrainingData Analysis
Supervised customer service and support teams, managing daily operations and staff coaching. Created a performance-based motivation program and developed a KPI scorecard tracking system.
Team LeadershipCoachingPerformance ManagementKPI TrackingCustomer Service
Delivered bilingual customer service and real-time English-Spanish interpretation, consistently exceeding service quality and performance targets.
Bi lingualInterpretationCustomer Service
Delivered technical support, customer service, and sales across three accounts, consistently exceeding targets for resolution time, customer satisfaction, and sales performance.
Technical SupportCustomer ServiceSales
Master's degree in Business Management from Universidad Centroamericana José Simeon Cañas, completed in October 2017.
Master's degree in Business Management from Universidad Centroamericana José Simeon Cañas, completed in October 2017.
Bachelor's degree in Business Administration from Universidad de El Salvador, completed in June 2013.
Bachelor's degree in Business Administration from Universidad de El Salvador, completed in June 2013.