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Efrain Mtz
Open to opportunitiesDebt Analyst
Sales-focused communicator with healthcare call-center expertise.
MexicoDebt Analyst at ICPG
About
I am a sales-focused communicator with five years of experience in fast-paced healthcare call environments, where I managed high-volume daily calls and developed precision, clarity, and trust-building skills that improve outcomes and drive results.
I have demonstrated success in lead management, full sales processes, objection handling, and client communications using tools like Dialpad and Salesforce, and I am focused on leveraging these strengths to exceed targets and generate revenue growth.
Experience
Debt Analyst
Performed internal scrubbing before enrollment and delivered soft-sell presentations on potential savings, improving enrollment quality and customer comprehension.
DialpadSalesforceObjection Handling
Enrollment Representative
Managed lead lifecycle including first contact and follow-up, conducted phone-based English assessments, and handled full sales processes to convert prospects.
Lead ManagementSales ProcessDialpadCRMObjection Handling
Medical Interpreter
Implemented interpreter protocols on calls, managed procedural holding times and disconnection guidelines, and ensured accurate intake information to support patient care.
Patient IntakeActive Listening