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Emiliano Louise
Looking for a jobBusiness Development Manager
Customer Success Manager in fintech at BBVA, growing wallet share 30% across a portfolio of 150+ corporate clients.
SpainBusiness Development Manager at BBVA
Experience
Business Development Manager
Manage a portfolio of 150+ mid-market and large corporate clients, owning the full relationship, account planning, and product mix across lending, transaction banking, and investments. Grew wallet share by 30% and increased digital platform adoption by 15%.
Customer SuccessAccount ManagementLendingTransaction BankingInvestmentCredit LifecycleRisk ManagementDigital AdoptionProduct CollaborationData AnalysisExcelSQLHubSpot
Senior Account Manager & Senior Strategic Partnerships Manager
Designed and rolled out data-driven onboarding and matching frameworks, increasing engagement quality and mentor retention by 25%. Managed the end-to-end lifecycle of a network of 200+ C-level executives and VC investors.
Strategic PartnershipsAccount ManagementOnboardingData AnalysisStakeholder ManagementC Level Relationship ExperienceMentorshipEngagement
Account Manager
Managed commercial relationships with a portfolio of fast-growing tech startups, connecting founders with investment capital and acceleration programmes.
Account ManagementStartup EcosystemInvestmentNetworkingRelationship Management
Senior Project Manager
Worked with Operations, Product and Technology to streamline logistics workflows, raising customer satisfaction (CSAT) by 14%. Managed a team of 10 direct reports and ran the full project lifecycle with data-driven scoping and KPI tracking.
Project ManagementLogisticsOperationsCross Functional CollaborationTeam ManagementKPI TrackingData AnalysisProcess Improvement
Ssr. Marketplace Operations Analyst
Analysed commercial KPIs, merchant performance and account health across LATAM markets to drive operational efficiency for high-value seller portfolios. Identified process gaps and delivered data-driven insights that improved seller retention and SLA compliance.
Data AnalysisKPI TrackingAccount HealthProcess ImprovementCross Functional CollaborationSeller Management
Senior CX Representative
Resolved high-complexity escalations for top-tier seller accounts, keeping SLA compliance above 95%.
Customer ExperienceEscalation ManagementSLA ComplianceCommunication Skills
Education
Universidad Complutense de Madrid
Pursuing an MBA with an expected completion in November 2026.
Pursuing an MBA with an expected completion in November 2026.
Universidad ORT Uruguay
Earned a Bachelor's Degree in Business Administration from 2017 to 2022.
Earned a Bachelor's Degree in Business Administration from 2017 to 2022.
IEB
Certified as an Investment Fund Advisor.
SCRUMstudy
Certified as Scrum Fundamentals Certified (SFC).
Senpai Academy
Completed the Project Manager & Product Manager certification.
University of Michigan
Earned an English Language Certificate (C1).
Coderhouse
Completed the Data Analytics with Tableau certification.
Anthropic
Completed the AI Fluency: Framework and Foundations certification.
Anthropic
Completed the Building Effective Human-Agent Teams certification.