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Scheduling Center Agent
Customer Service Representative with 4 years of experience. I am passionate about customer care.
United StatesScheduling Center Agent at Aspen Dental
Responded to 60-70 inbound calls, exceeding metrics through effective sales techniques. Navigated complex scheduling systems, ensuring accurate patient information. Fostered positive relationships with patients and providers, facilitating smooth scheduling.
Office 365SchedulingCustomer ServiceTroubleshootingCommunication Skills
Researched patient profiles, utilizing multiple portals and systems efficiently. Educated patients, providers, and third parties on member benefits. Recorded call logs and forwarded to research. Exceeded key job accountabilities by utilizing sources to provide timely responses.
Customer ServiceTroubleshootingAnalytical SkillsOrganizational Skills
Demonstrated product knowledge and offerings to educate guests. De-escalated negative situations while following policies and procedures. Informed guests of brand launches, store activities and events.
Customer ServiceProduct KnowledgeConflict ResolutionTime ManagementCommunication Skills