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Public Relations Specialist
B2B sales development at POMZA EXPORT, converting independently researched prospects into six containers of textile perlite sales.
TurkeyPublic Relations Specialist at Pomza Export Mining Industries and Trading Co.
Researched and developed B2B prospects across international markets, conducted cold email outreach, and managed prospects through structured Excel files. Coordinated technical sales opportunities from quotation through shipment, converting prospecting into textile perlite sales.
B2B ProspectingTarget Account ResearchLead GenerationMarket Segmentation
Expanded prospecting beyond initial lists, ranked European markets by industry size, and coordinated specifications, quotations, samples, orders, and shipments. Prepared English sales correspondence and B2B materials.
B2B ProspectingTarget Account ResearchLead GenerationMarket SegmentationCold Email OutreachFollow up ManagementQualifying CustomersB2B CommunicationsTechnical Product CommunicationSales TrackingExcelGoogle SheetsChatGpt
Delivered English-language support by phone, email, and webform for order cancellations, delayed or missing parcels, returns, gift cards, and store complaints.
Customer ServiceEnglish CommunicationOrder ManagementReturns ProcessingComplaint Handling
Provided fully English telephone support to international passengers regarding reservations, ticketing, flight changes, cancellations, payments, ancillary services, baggage, check-in, and travel information. Verified ticket and fare conditions before completing transactions.
Customer ServiceEnglish CommunicationReservation SystemsTicketingProblem Solving
Bachelor's degree in Public Relations and Publicity from Ege University, completed in 2021.
Bachelor's degree in Public Relations and Publicity from Ege University, completed in 2021.