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Principal Consultant
Implementation Specialist at Blair Digital Studios who configured reusable CRM workflows and built six live demos.
United StatesPrincipal Consultant at CRM, Automation & Implementation
Owns implementation delivery from scope through configuration, integration, testing, launch, documentation, and training. Configures reusable client workflows including CRM pipelines, lead routing, and automation sequences.
GoHighLevelTwilioREST APIsWebhooksCRMWorkflow AutomationImplementationCustomer TrainingDocumentationTroubleshooting
Guided customers through digital vehicle, financing, documentation, and account workflows. Resolved account issues, documented cases in CRM systems, and coordinated escalations across support teams.
CRMCustomer SupportDocumentationEscalation ManagementCommunication Skills
Managed a high-volume customer pipeline, coordinating financing, service, documentation, and operations. Maintained structured CRM follow-up and cross-functional handoffs to support transaction completion.
CRMPipeline ManagementCustomer Relationship ManagementSalesDocumentationCross functional Coordination
Pursuing a Bachelor of Science in Cybersecurity and Information Assurance, currently in progress.
Completed Salesforce Trailhead training modules.
Completed HubSpot Customer Success and Service Hub training.
Completed AWS and cloud fundamentals training.
Completed software engineering training with a focus on practical development skills.