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Eri Cabezas User
Looking for a jobCustomer Support & Success Associate
Customer Support & Success Associate at Allurion who cut support tickets by 50% with a patient user guide.
FranceCustomer Support & Success Associate at Allurion
Experience
Customer Support & Success Associate
Delivered high-quality customer support in a global environment, handling multichannel inquiries for clinics and patients. Developed a comprehensive patient user guide that reduced ticket volume by 50% and improved CSAT from 80% to 95%.
Customer SupportOnboardingTechnical TroubleshootingSLA ManagementKnowledge Base CreationZendeskHubSpotGoogle WorkspaceMicrosoft SuiteSlack
Head of Customer Support
Spearheaded the creation and scaling of customer support and operations in a fast-growing SaaS/IoT startup. Built support operations that scaled vehicle coverage from 800 to over 2,000 GPS-enabled units and managed CRM and support team expansion.
Customer SupportOperationsTeam ManagementTechnical SupportTrainingHubSpotCRMGPS TechnologySaaSIoT
Administrative Assistant (LMIA Specialist)
Managed immigration applications for Canadian employers hiring foreign workers through federal programs. Prepared and submitted LMIA applications, trained managers for government interviews, and supervised a team of 3 in the final year.
ImmigrationLMIADocumentationclient supportTrainingTeam SupervisionJob PostingLead Qualification
Education
La Région Occitanie
Completed a certificate in AI applied to industry in August 2026.
Completed a certificate in AI applied to industry in August 2026.
ESPE (Escuela Politécnica del Ejército)
Completed 7 semesters of Linguistics in English, ending in March 2016.
Completed 7 semesters of Linguistics in English, ending in March 2016.
Cambridge School of Languages
Completed TKT Modules 1, 2, and 3 between December 2013 and July 2014.
Completed TKT Modules 1, 2, and 3 between December 2013 and July 2014.
Universidad Politécnica Salesiana
Non-degree graduate in Social and Community Psychology, completed in September 2010.
Non-degree graduate in Social and Community Psychology, completed in September 2010.
ESPE (Escuela Politécnica del Ejército)
Earned an English Proficiency Diploma in April 2005.
Earned an English Proficiency Diploma in April 2005.
Colegio Particular Mixto Brasil
Completed Baccalaureate with specialization in Social Sciences in September 2003.
Completed Baccalaureate with specialization in Social Sciences in September 2003.