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Loan Specialist
Document & Data Specialist | PDF-to-Excel, OCR cleanup, loan-file review. Six years of audited federal document work at 99%+ accuracy.
United StatesLoan Specialist at U.S. Department of Veterans Affairs
U.S. Department of Veterans Affairs
Loan Guaranty Service, fully remote. Review 1–2 complete loan files per day against written federal standards at better than 99% accuracy, logging every deficiency and corrective action. Issued 3,300+ eligibility certificates at 99%+ accuracy on quality review. Wrote the training materials and led the sessions for a regional platform rollout; ongoing technical support to staff and external users.
Document ReviewData AccuracyLoan ProcessingTrainingTechnical SupportCustomer Service
Office of Disaster Assistance; Citrus Heights, CA, deployed on-site to Maui, HI (Lahaina wildfire response). Processed up to 20 financial applications per day, reconciling each against supporting documents and program requirements; met daily production targets across multiple concurrent disaster declarations. Prepared and verified closing documents and walked applicants through them.
Application ProcessingDocument ReconciliationClosing DocumentsData Accuracy
Office of Disaster Assistance, Fort Worth, TX. Processed 25,000+ EIDL, home and business disaster-loan applications ($3.5 billion) over two years, with complete records and logs of every applicant contact and a written justification for every decision. Verified collateral, financial statements and asset values against program rules on complex and marginal files.
Loan ProcessingFinancial AnalysisDocument VerificationRecord keeping
Built and maintained acquisition lead databases and prepared valuation models for investor presentations.
Database ManagementValuation ModelsInvestor Presentations
Managed loan files from application through closing and wrote standard operating procedures for origination and closing.
Mortgage ProcessingEncompassStandard Operating ProceduresTraining
Fort Hood, TX. Supervised 40–140 personnel and $2–40 million in equipment across positions of increasing responsibility; built and delivered training programs; tracked performance and reported issues with recommended fixes. Led a 30+ soldier platoon deployed to Guantanamo Bay, Cuba (2014).
LeadershipTrainingPerformance ManagementEquipment Management
Bachelor of Science in Economics with a minor in Environmental Engineering, completed in May 2012.
Bachelor of Science in Economics with a minor in Environmental Engineering, completed in May 2012.