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Erosmart Abraham
Looking for a jobManager – Operations & Customer Experience
Operations and customer experience manager at DEO ORGANIC LTD, with a 95% first-contact resolution rate across chat and calls.
NigeriaManager – Operations & Customer Experience at Deo Organic Ltd
Experience
Manager – Operations & Customer Experience
Managed day-to-day customer service and business operations, resolving enquiries across live chat, telephone, and walk-in interactions. Supervised staff, coordinated logistics, and provided administrative support to the executive team.
Customer SupportLive ChatPhone SupportEscalation ManagementTeam SupervisionCorporate TrainerOrder ProcessingLogistics CoordinationAdministrative SupportMarket ResearchSEO Content WritingGoogle WorkspaceMicrosoft OfficeCanvaSlackMailchimp
Media Communication Head
Developed and implemented social media strategies for Instagram and Facebook to improve awareness and engagement. Managed community engagement and executed livestreams of society events.
Social Media ManagementInstagramFacebookCommunity EngagementLive StreamingContent Strategy
Administrative and Production Specialist
Supported production operations by encoding digital cards and completing data-entry tasks for WAEC student smart cards. Maintained a 99% data-entry accuracy rate and resolved basic printer and production issues.
Data EntryProduction SupportQuality AssuranceProblem Solving
Education
ALX
Completed the Virtual Assistant certification from ALX in September 2024.
Completed the Virtual Assistant certification from ALX in September 2024.
Udemy
Completed the Google Ads Manager certification from Udemy in October 2022.
Completed the Google Ads Manager certification from Udemy in October 2022.
DigitalBoxNG
Completed the Digital Marketing certification from DigitalBoxNG in October 2020.
Completed the Digital Marketing certification from DigitalBoxNG in October 2020.
University of Benin
Bachelor of Arts in Linguistics from the University of Benin, completed in 2017.
Bachelor of Arts in Linguistics from the University of Benin, completed in 2017.