Loading profile…
evelyn gbenegbara
Looking for a jobCold Caller
Customer Service Representative who handled customer support at House of Tara and scheduled qualified insurance consultations at American Income Life.
NigeriaCold Caller at American Income Life
Experience
Cold Caller
Followed approved sales scripts while adapting conversations to address customer concerns, objections, and questions effectively. Scheduled appointments for licensed insurance agents by qualifying interested prospects and confirming their availability for consultations.
Script AdherenceCritical ThinkingVoice Tone ControlTime ManagementInbound Call HandlingTyping SpeedCommunication SkillsOutbound CallingDe Escalation TechniquesMultitaskingCRM software proficiency
Telemarketer
Processed customer orders and coordinated with the sales, logistics, and operations teams to ensure timely fuel deliveries and efficient service fulfillment. Addressed customer objections professionally by explaining product benefits, resolving concerns, and building trust to increase successful sales outcomes.
Outbound CallingSalesLead GenerationCustomer Relationship ManagementFollow up callsObjection Handling
Customer Service Representative
Resolved customer complaints by identifying issues, providing appropriate solutions, and following up to ensure complete customer satisfaction and retention. Educated customers on House of Tara's beauty products, makeup collections, promotions, and loyalty programs, helping them make informed purchasing decisions.
Inbound Call HandlingOutbound CallingCustomer Complaint ResolutionProduct KnowledgeCRM software proficiencyRecord keeping
Education
Lagos State Polytechnic
Earned a National Diploma in 2023.
Earned a National Diploma in 2023.