Faith Anyango

I am a customer-focused business development and customer experience lead with over five years of experience driving revenue and retention across B2B and institutional accounts. I generated more than $100,000 in corporate revenue and implemented loyalty programs that increased repeat business by 33%. I delivered a 32% increase in client retention, reduced inquiry response time by 41%, and achieved a 31% conversion rate while shortening the sales cycle by two weeks. I manage full CRM pipelines (500+ client records), optimize OTA listings and help desk workflows, and led initiatives that boosted customer satisfaction by 20 points and reduced support queries by 34%. I am looking to transfer these skills into a remote-focused Customer Success, Business Development, or Virtual Assistant role where I can apply CRM expertise, strategic pitching, and cross-functional collaboration to drive growth and improve client outcomes.