Fatima Daas

System Engineer

Lead end-to-end technical engagements for enterprise and government customers, covering pre-sales, solution design, PoCs, implementation, integration, deployment, and post-deployment support. Successfully deployed DataPatrol solutions for major customers including YES BANK, Banque du Caire, and the Egyptian Presidential Office.

Pre SalesSolutions ArchitectDeploymentIntegrationTroubleshootingTechnical DocumentationTrainingCybersecurityWatermarking

Creative Computing and Robotics Teacher

Managed delivering and teaching Artificial Intelligence, cyber security, computer science, and creativity to more than 1500 students. Developed and implemented an integrated education plan and qualified students for national robotics competitions.

TeachingAICybersecurityComputer ScienceRoboticsCurriculum DevelopmentStudent Mentoring

Network Operation Center Engineer

Excelled in troubleshooting technical issues and effectively communicating with site contacts, vendors, and internal senior-level engineering groups. Provided first and second line IT and telecommunication support and monitored customer networks continuously.

TroubleshootingNetwork MonitoringIT SupportTechnical DocumentationClient Communication

Customer Support Engineer

Provided first-line support to customers, resolving issues or escalating within agreed service level agreements. Addressed user tickets regarding hardware, software, and networking, and maintained follow-up with clients to ensure IT systems are fully functional.

Customer SupportTroubleshootingHardwareSoftwareNetworkingFirewallsTicketing Systems

Product Manager Intern

Microsoft

Managed two mobile applications through their entire lifecycle, winning first and third place. Defined and managed product roadmaps, collaborated with stakeholders, and led an agile product development team.

Product ManagementRoadmappingAgile DevelopmentStakeholder ManagementUsability TestingMarket Research

Customer Support Engineer

Cisco Systems

Delivered technical support for Cisco's Email & Web Security products, assisting customers, partners, and internal teams. Diagnosed and troubleshot email and web security issues, configured appliances, and managed upgrades and RMAs.

Technical SupportTroubleshootingEmail SecurityWeb SecurityCisco IronPortNetwork ConfigurationClient Communication