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Consultant Developer
I build secure IT infrastructure, ERP integrations, and WordPress platforms that reduce downtime and grow online sales.
KenyaConsultant Developer at Tactical Business Support
B2B SoftwareEnterprise Software
Wrote Python scripts to convert Nexx ERP sales receipts and invoices into an API-compatible format for KRA eTIMS integration. Enabled automated generation of KRA-approved QR codes, ensuring ERP tax compliance and streamlining sales documentation.
PythonAPI IntegrationERP
Managed end-to-end IT infrastructure for a retail chain, ensuring high availability and security of POS systems and network resources. Implemented a comprehensive IT maintenance schedule, reducing system downtime by 30%.
POS Systems SupportERP SupportVPNNATPort ForwardingFirewall RulesActive DirectoryDHCPDNSWindows Server AdministrationNetwork SharingRDPITIL
Managed IT infrastructure, ensuring uptime and security for the retail chain. Supervised a team of 5+ IT technicians, offering mentorship and training.
IT Infrastructure ManagementOn PremiseSoftware Development LifecycleERPPOSNetworkingTCP IPDHCPDNSTroubleshootingAPI IntegrationPayPalM PesaWeb SecuritySSLFirewallsTeam LeadershipBudgetingResource AllocationProject ManagementServer Administration
Developed Python script to convert Nexx ERP sales receipts and invoices into API-compatible format for eTims integration, enabling automated KRA-approved QR codes.
PythonAPI IntegrationERP
Employee BenefitsIncident ManagementOffice 365IT InfrastructureData PrivacyProblem SolvingIT Service ManagementDatabasesOperationsTechnical ProficiencyMicrosoft OfficeIT Asset ManagementTelecommunicationsLeadershipProblem ManagementSkilled Multi TaskerCustomer ServiceCustomer SatisfactionTeamViewerService Delivery ManagementService standardsB2B SoftwareRegulatory StandardsProject ManagementTeamworkWiFiAnalytical SkillsEasily AdaptableDocumentation
Managed IT infrastructure, ensuring uptime and security for the retail chain. Supervised a team of 5+ IT technicians, offering mentorship and training. Spearheaded the implementation of a comprehensive IT maintenance schedule, reducing system downtime by 30%. Collaborated with department heads to align IT initiatives with business objectives, enhancing retail system efficiency by 25%. Led the digi
Vendor ManagementBudget ManagementProject ManagementIT Service Management
Managed end-to-end installation of network infrastructure for warehouse and showroom, including workstations and server rooms. Prepared quotations, sourced materials, and oversaw project implementation.
Network InfrastructureProject ManagementProcurementSupervision
Managed end-to-end installation of network infrastructure for a warehouse and showroom, including 33 workstations, server rooms, and networked machines. Configured LAN addressing, network file sharing, and access permissions for 33 workstations.
Network InstallationsLANDHCPStatic IPNetwork SharingProject Management
Procured cloud hosting and domain services and configured web and email servers on cloud infrastructure. Trained users on cloud service management processes.
Cloud HostingDomain ManagementServer ConfigurationEmail ServerUser Training
Outsourced cloud service provider, procured cloud hosting and domain name registration, configured web email server, and trained users on cloud services management.
Cloud ServicesProcurementDomain NamesWebmail Server ConfigurationUser Training
Installed and configured Time Attendance Device, configured system on cloud environment, and trained IT team on administrator process.
Time AttendanceConfigurationTraining
Installed and configured a cloud-based time attendance system and devices. Trained the company IT team on system administration and reporting.
Web Based Attendance SystemsSystem AdministrationUser Training
Developed and integrated a full-fledged e-commerce platform, increasing online sales by 40% and managing the team responsible for development and infrastructure. Oversaw hardware infrastructure, ensuring system reliability and managing system upgrades, with a 99.9% uptime. Provided leadership in the integration of payment APIs (PayPal, M-Pesa), enhancing payment security and customer satisfaction.
Developed and integrated a full-fledged e-commerce platform, increasing online sales by 40% and managing the team responsible for development and infrastructure. Provided leadership in the integration of payment APIs (PayPal, M-Pesa), enhancing payment security and customer satisfaction.
E commerce DevelopmentAPI IntegrationPayPalM PesaTeam ManagementPayment SecuritySupport Call ReductionEcommercePayment GatewaysUser TrainingVendor Management
Employee BenefitsIncident ManagementOffice 365Data PrivacyProblem SolvingIT Service ManagementDatabasesOperationsTechnical ProficiencyMicrosoft OfficeIT Asset ManagementMikrotikProblem ManagementSkilled Multi TaskerCustomer ServiceTeamViewerService Delivery ManagementService standardsRegulatory StandardsProject ManagementTeamworkWiFiAnalytical SkillsEasily AdaptableDocumentationCustomer SupportEnterprise Software
Employee BenefitsOffice 365Project CommunicationData PrivacyIT Service ManagementOperationsMicrosoft OfficeTelecommunicationsLeadershipProblem ManagementSkilled Multi TaskerCustomer ServiceCustomer SatisfactionService Delivery ManagementB2B SoftwareCustomer ManagementRegulatory StandardsTeamworkEasily AdaptableCustomer SupportEnterprise SoftwareBusiness To Business
Led a team of junior engineers in troubleshooting, bug testing, and ERP support. Supported IT/web infrastructure for retail chain, using WordPress for content/security, achieving 30% downtime reduction.
Team LeadershipTroubleshootingBug TestingERP SupportWordPressIT Infrastructuresoftware upgradesProblem Solving
Incident ManagementData PrivacyProblem SolvingIT Service ManagementData MigrationDatabasesOperationsTechnical ProficiencyIT Asset ManagementTelecommunicationsMikrotikLeadershipProblem ManagementSkilled Multi TaskerCustomer ServiceCustomer SatisfactionTeamViewerService Delivery ManagementService standardsB2B SoftwareCustomer ManagementRegulatory StandardsProject ManagementTeamworkWiFiAnalytical SkillsEasily AdaptableDocumentationCustomer SupportEnterprise Software
Provided frontline and escalated support for ERP systems used by retail clients, troubleshooting bugs and resolving software issues. Led a team of junior engineers and coordinated major software upgrades, reducing software issues by 15%.
ERP SupportTroubleshootingTeam LeadershipWordPresssoftware upgrades
Employee BenefitsIncident ManagementOffice 365Data PrivacyTechnical ProficiencyMicrosoft OfficeLeadershipSkilled Multi TaskerCustomer ServiceService Delivery ManagementService standardsTrendsTeamwork
Qualification : Second Class Upper Division
AWS Certified Cloud Practitioner (Foundational) certification.
Advanced MSSQL Server Management training.
Responsive Web Design certification.
ITIL 4 Foundation certification.
A 4 years study focused on practical applications of technology to support organizations while adding value to their offerings.Covered a broad range of subjects such as communications, business, networking, software design, and mathematics.
Bachelor of Science in Information Technology from Jomo Kenyatta University of Agriculture and Technology, Nairobi, from May 2010 to Nov 2014. Graduated with Second Class Upper Division.
Bachelor of Science in Information Technology from Jomo Kenyatta University of Agriculture and Technology, Nairobi, from May 2010 to Nov 2014. Graduated with Second Class Upper Division.
BSc Information Technology, Second Class Upper Division.
Privileged Access Management training.
Firewall Basics training.