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Fernando Vidal
Looking for a jobLogistics & Customer Experience Specialist
Experienced logistics professional leading end-to-end global operations and customer experience in highly regulated environments.
PanamaLogistics & Customer Experience Specialist at Pfizer
Experience
Logistics & Customer Experience Specialist
Managed end-to-end order fulfillment and international distribution of pharmaceutical products across the EMEA region, ensuring compliance with regulatory and service-level commitments. Coordinated cross-functional stakeholders to optimize delivery, returns, and incident management processes.
SAPOrder ManagementGlobal LogisticsCustomer ExperienceStakeholder ManagementKPI ReportingOTIFCold Chain LogisticsGDP ComplianceIncotermsExport DocumentationCustoms CoordinationInventory ManagementRoot Cause AnalysisServiceNow
Delivery Specialist
Managed SAP customer master data and Order-to-Cash processes, coordinating with Customer Service, Logistics, Supply Chain, and Finance to ensure accurate order execution. Supported month-end closing, revenue recognition, and audit activities.
SAPOrder To CashCustomer Master DataCross functional CoordinationMonth End ClosingRevenue RecognitionBilling ReconciliationAudit Support
Control Tower
Produced operational reports, KPI dashboards, and performance analyses across terminal, vessel, transportation, and warehouse operations. Collaborated with planning and operations teams to monitor schedules and equipment utilization, improving reporting processes.
KPI ReportingPerformance DashboardsOperational AnalysisNGenSupply ChainContinuous Improvement
Customer Service, Technical Support, and Sales Representative
Managed SAP order processing, procurement, invoicing, and payment administration. Provided customer service and technical support, resolving issues promptly and professionally.
SAPOrder ProcessingProcurementInvoicingPayment administrationCustomer ServiceTechnical SupportLead Generation
Customer Service Specialist
Provided first-rate customer service to internal and external customers, maximizing satisfaction and business success. Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.
Customer ServiceAccount ManagementOperational Best PracticesTeam Productivity
Customer Care Associate
Resolved customer inquiries and service requests by researching issues and coordinating with stakeholders. Built and maintained strong customer relationships through proactive communication and a customer-centric approach.
Customer ServiceIssue ResolutionStakeholder CoordinationDocumentationCRM
Customer Care Agent
Delivered first-level Order-to-Cash support, resolving order-related issues and ensuring accurate processing. Handled escalations, billing corrections, claims, returns, and product substitutions.
Order To CashCustomer ServiceEscalation HandlingBilling CorrectionClaimsReturns
Administrative Assistant Intern
Provided administrative support by managing correspondence, handling inquiries, and coordinating routine office activities. Prepared and maintained business documentation and project-related materials.
Administrative SupportCorrespondence ManagementDocumentationOffice Coordination
Education
Universidad Latina De Panamá
Bachelor's degree in International Business and Logistics from Universidad Latina De Panamá, completed in 2019.
Bachelor's degree in International Business and Logistics from Universidad Latina De Panamá, completed in 2019.