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IT Manager
I build and run enterprise IT operations for logistics, retail, and distributed infrastructure environments.
GeorgiaIT Manager at Gebrüder Weiss
Own the full IT operation for a 31,000 sqm logistics complex: two server rooms, 10 network racks, 400+ CCTV cameras, 150 corporate users on Active Directory. On-site representative for Austrian HQ’s infrastructure team, with budget authority and procurement sign-off across Georgia and Armenia. Platforms under my responsibility: SAP, Wamas WMS, TISLOG, FLOW, CargoWise, CIEL, ServiceNow, Omnivista,
IT Infrastructure ManagementIT OperationsLogistics IT
First point of contact for VoIP, thin clients, servers, and network issues across all departments at the Georgia logistics hub. Participated in network upgrades and equipment refreshes across 5 logistics facilities. When a construction crew severed the site’s backbone fibre optic link and external contractors quoted a week for repairs, I found the break, spliced it myself, and had the warehouse b
IT Service ManagementTroubleshootingProblem SolvingIT Infrastructure ManagementWarehouse Management SystemsMicrosoft WordOffice 365Customer ServiceAnalytical SkillsMicrosoft OfficeMicrosoft IntuneUser ManagementTechnical SupportIT Service DeskPrintersRoot Cause AnalysisService DeskRoot CauseVendor ManagementDocumentationWindowsVoIPServiceNowNetwork Administration
This is the role that defined my career. Two greenfield build-outs: 30,000 sqm home improvement hypermarkets with 140,000+ SKUs each, plus two smaller retail branches. I walked into empty buildings and delivered working IT environments: server rooms, structured cabling, networking, POS terminals, fiscal printers, scales, 25 cash desks, 200+ workstations, and all supporting infrastructure. Assembl
IT Infrastructure ManagementIT OperationsIT Service ManagementITILTeamworkMicrosoft WordOffice 365TroubleshootingProblem SolvingAnalytical SkillsMicrosoft OfficeUser ManagementPrintersRoot Cause AnalysisService DeskRoot CauseTeam LeadershipWarehouse Management SystemsVendor ManagementDocumentationVMWareWindowsServiceNowNetwork Administration
Sole IT engineer for the entire company. 20 branches, 600+ users, one person. Covered the whole country with remote and on-site support. Every problem was mine to solve, every decision mine to make. Three years of this teaches you to prioritise ruthlessly and fix things the first time.
IT Service ManagementIT Infrastructure ManagementNetwork AdministrationTeamworkITILMicrosoft WordTroubleshootingCustomer ServiceProblem SolvingAnalytical SkillsMicrosoft OfficeUser ManagementPrintersRoot Cause AnalysisService DeskRoot CauseVendor ManagementDocumentationWindows
Started as a QA specialist for 1C ERP implementations. A completely new domain for me at the time. Mastered functional and exploratory testing, earned a promotion to Solution Architect within six months, and ended up leading a small delivery team: two programmers, a QA tester, and a co-architect across multiple client projects. This was my first management role. Translating client business requir
Team LeadershipAnalytical SkillsJiraTeamworkMicrosoft WordCustomer ServiceProblem SolvingMicrosoft OfficeIT OperationsDocumentation
TeamworkMicrosoft WordJiraTroubleshootingProblem SolvingAnalytical SkillsMicrosoft OfficeRoot Cause AnalysisTestingDocumentationQuality Assurance
Maintained Wincor Nixdorf ProCash 1500, 20xx, and 8000 ATMs, handling mechanical, electrical, and software fault diagnosis. Managed a critical 2-week rollout of 420 ATMs during a client bank transition, personally verifying and configuring 200 units.
ATMSTroubleshootingProblem SolvingIT Service ManagementTeamworkCustomer ServiceAnalytical SkillsIT Infrastructure ManagementPrintersRoot Cause AnalysisDocumentationWindows
Maintained Wincor Nixdorf ProCash 1500, 20xx, and 8000 ATMs. Mechanical, electrical, and software fault diagnosis. Managed a critical 2-week rollout of 420 ATMs during a client bank transition. Personally verified and configured 200 units to meet the deadline. The contract was secured. Developed training materials, wrote final exams, and delivered technical lectures for incoming engineers. The co
ATMSTroubleshootingProblem SolvingIT Service ManagementTeamworkCustomer ServiceAnalytical SkillsIT Infrastructure ManagementPrintersRoot Cause AnalysisDocumentationWindows
Provided user support for hardware and network issues, maintained IT inventory, monitored server rooms, and prepared IT budgets and procurement plans.
TeamworkMicrosoft WordTroubleshootingIT Service ManagementITILCustomer ServiceProblem SolvingAnalytical SkillsMicrosoft OfficeIT Infrastructure ManagementUser ManagementPrintersRoot Cause AnalysisService DeskRoot CauseVendor ManagementDocumentationWindowsNetwork Administration
Supported users with hardware and software issues, managed internal servers (print, antivirus), and monitored network operations.
TeamworkMicrosoft WordTroubleshootingIT Service ManagementCustomer ServiceProblem SolvingAnalytical SkillsMicrosoft OfficeIT Infrastructure ManagementUser ManagementPrintersRoot Cause AnalysisService DeskRoot CauseVendor ManagementDocumentationWindowsNetwork Administration
Supported 150+ corporate users across remote sites for the Baku-Tbilisi-Ceyhan pipeline project, operating under strict HSSE and IT security standards. When a backbone fiber line failed at the country’s main telecom hub, I identified BP’s cable among thousands of unlabeled lines, traced the fault, and completed the repair within 5 hours. Pipeline communications were restored the same day. Working
IT Service ManagementTroubleshootingTeamworkProblem SolvingMicrosoft WordCustomer ServiceAnalytical SkillsMicrosoft OfficeIT Infrastructure ManagementUser ManagementPrintersRoot Cause AnalysisService DeskRoot CauseDocumentationWindowsProject CommunicationNetwork Administration
Maintained and developed library databases, participated in the implementation of a modern electronic library system, and supported its adoption across the institute. Conducted training sessions and lectures for both faculty and students on effective use of digital library resources. Coordinated communication with international publishing houses.
Microsoft WordMicrosoft OfficeUser ManagementDocumentationDigital Communication
Pursued a Bachelor's degree in Physics, gaining a strong foundation in scientific principles and analytical skills.