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AI Solutions Architect / Fractional CTO
AI Solutions Architect at Lunas Construction Cleanup who developed LunasOS to unify 15 years of legacy operations.
United StatesAI Solutions Architect / Fractional CTO at Lunas Construction Cleanup
Developed LunasOS, a unified platform consolidating legacy operations. Engineered custom prompt frameworks for Claude to automate internal tasks and maintained the primary Linux web server environment.
ClaudeLinuxWeb Server AdministrationData MigrationAI Automation
Led enterprise-wide server migrations, established offsite S3 backup protocols, and executed security hardening. Conceptualized and built Ricardo, a RAG AI chatbot, and engineered Python-based VPN scanners and automated SendGrid log verification pipelines.
Server MigrationS3BitninjaVPNRAGAI ChatbotsPythonSendgridSecurity Hardening
Managed and trained a globally distributed technical support team, serving as Tier-3 escalation authority for telehealth and cryptocurrency platform issues. Bridged engineering, customer service, and marketing to triage bugs and managed the enterprise WordPress ecosystem.
Team LeadershipLevel 3 EscalationsWordPressTechnical LiaisonBug Triage
Operated as an independent contractor between full-time roles, executing enterprise IT projects and providing custom software solutions. Secured and executed high-level physical network and hardware rollouts for clients including Chase Bank, AT&T, and Lockheed Martin. Designed and maintained Universal Service Management, a proprietary CRM built using AppGini. Procured, hardened, and maintained VPS
AppGiniCRMVPSWordPressWebflowNetwork DeploymentHardware Deployments
Optimized a mismanaged ticket queue, ensuring compliance with strict SLAs for enterprise-scale manufacturing operations. Delivered on-site desktop support, server hardware issue resolution, and PC reimaging within ITIL workflows.
SLA ManagementITILDesktop SupportServer HardwarePC Reimaging
Managed wired/wireless network infrastructure (Ubiquiti UniFi) and executed deployments for VoIP phone systems and facility access control. Planned, configured, and deployed Mosyle MDM for all district Apple devices and managed user lifecycles via Active Directory.
Ubiquiti UnifiVoIPMosyleActive DirectoryNetwork Infrastructure
Performed complex networking, cabling, and secure data transfers for corporate and small business clients. Executed running of fiber optic lines and LMR cable for LTE extenders.
NetworkingCablingFiber OpticsLMR400data transfers
Performed in-shop depot repairs of PC, Mac, and mobile devices while providing remote IT support for local business clients. Traveled on-site to execute repairs and resolve complex networking tickets for small-to-medium businesses.
Hardware RepairRemote SupportNetworkingTroubleshooting
Diagnosed, troubleshot, and repaired a wide variety of hardware including Apple, Samsung, Android, laptops, desktops, and gaming systems. Utilized 3uTools and coconutBattery for device erasure, health checks, and diagnostics.
Device diagnosticsHardware Repair3uToolsCoconutBatteryQuality Assurance
Provided live chat, phone, and ticketing support for a global user base, managing Shared, VPS, and Dedicated server environments. Acted as a senior resource for resolving complex root-cause issues with DNS, email delivery, and server-side bottlenecks.
Shared HostingVPSDedicated ServersDNSEmail DeliveryTroubleshooting
Provided high-velocity technical support for HostGator's client base across Shared, VPS, and Dedicated hosting tiers. Troubleshot and resolved issues related to DNS routing, email delivery failures, Apache/Nginx web server errors, and common CMS scripts.
DNSEmail DeliveryApacheNginxWordPressJoomlaTechnical Support
Executed extensive quality assurance testing on SAMS-E version 13.01.07, the proprietary software utilized by the U.S. Army to manage critical maintenance records.
QA TestingSAMS EQuality Assurance
Provided Level 1 technical support for Caterpillar employees worldwide, fielding calls from every country of operation. Acted as the first line of defense for severe, enterprise-impacting network events.
Level 1 SupportGlobal SupportNetwork Troubleshooting
Designed, implemented, and maintained physical networks for home and business clients, including leading the infrastructure deployment for the company's new office location.
network designImplementationMaintenance
Provided dedicated phone support to hotel guests across the country, troubleshooting local network connection issues and gateway routing to ensure reliable internet access.
Network TroubleshootingPhone SupportGateway Routing
Engineered batch scripts to automatically purge temporary files and malware from client machines, speeding up repair times. Authored standard operating procedures (SOPs) for imaging new PCs.
Batch ScriptMalware RemovalSOPsPC Setup and Imaging
Earned an Associate of Applied Science in Networking from Illinois Central College.
CompTIA A+ certification.
Dell DMS Softskills certification.
Dell TechDirect certification, authorized for Caterpillar warranty repairs.