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George User
Looking for a jobInfrastructure Service Desk Specialist
IT Support Analyst at Canada Revenue Agency who resolved 100+ weekly incidents and standardized device deployments.
CanadaInfrastructure Service Desk Specialist at Canada Revenue Agency
Experience
Infrastructure Service Desk Specialist
Resolved 100+ incidents weekly across Active Directory, Group Policy, Exchange, Microsoft 365, Citrix, VPN, and hardware, logging, triaging, and escalating every ticket in BMC Remedy to meet SLA targets. Managed user accounts, mailboxes, and permissions with Active Directory, Group Policy, Exchange, and PowerShell, and supported remote staff connecting through Citrix and VPN.
Active DirectoryGroup PolicyExchangeMicrosoft 365CitrixVPNBMC RemedyPowerShellWindowsiOSApple DEPHardware Repair
Website Administrator
Built the store's ecommerce site on Shopify, then edited the theme code directly to deliver the client's custom layout. Administered customer accounts and stored customer data for the online shop, keeping records accurate and up to date.
ShopifyEcommerceAccount ManagementData Management
Logistics and Inventory Coordinator
Coordinated logistics and inventory operations, ensuring accurate tracking and timely distribution of materials.
Education
CompTIA
Earned the CompTIA A+ certification, validating foundational IT support skills.
Cisco Networking Academy
Earned the Cisco Certified Network Associate (CCNA) certification, covering routing and switching and network infrastructure.
Kwantlen Polytechnic University
Graduated Spring 2026 with a Bachelor of Technology in Information Technology. Achieved a GPA of 3.62/4.3.
Graduated Spring 2026 with a Bachelor of Technology in Information Technology. Achieved a GPA of 3.62/4.3.
FHWien University of Applied Sciences
Completed a study abroad program in Information Systems as part of the Bachelor of Technology degree.