Gihan Wick

I've supported global OEMs in the clean-energy sector for more than 20 years at Ballard Power Systems and AFCC, building customer-care, pricing, service, warranty, and business-process capabilities. I now lead Revenue Operations at Reliance Foundry, responsible for a $20M+ revenue plan across the full customer journey. I've improved sales-order conversion rates from the mid-20% range to the mid-30% range in under six months, led service revenue and warranty support programs, and helped reduce service-parts inventory from $10M to under $5M. My work connects Sales, Finance, Operations, Engineering, IT, and logistics around practical processes that scale. I believe customer success is earned through daily excellence, honest listening, and long-term partnership. I bring a calm, collaborative approach to complex problems, using ERP data, KPI dashboards, process redesign, coaching, and pricing strategy to create better outcomes for customers and teams.