Gina Mwende

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Remote Customer Service Representative

Customer service representative supporting BABYBOO Apparel at Influx Company, improving returns turnaround time by 25%.

KenyaRemote Customer Service Representative at Influx Company

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Experience

Remote Customer Service Representative
Provided multichannel support for BABYBOO Apparel customers, achieving 90%+ satisfaction and reducing returns turnaround by 25%. Authored FAQs and managed high-volume seasonal campaigns.
Customer ServiceMultichannel SupportEmailChatSocial MediaProblem SolvingDocumentationOperations Collaboration
Customer Service Representative
Delivered multichannel support for Shutterfly, Instacart, and Foxtel Australia with 95%+ CSAT and 90% first-contact resolution. Led Zoom troubleshooting sessions and authored help-desk articles.
Customer ServiceMultichannel SupportPhoneChatEmailSMSZoomTroubleshootingHelp DeskCSATFirst Contact Resolutions
Cashier
Managed POS transactions with 97% accuracy, prepared daily sales reports, and reconciled MPESA/Visa payments. Supported medicine dispensing and contributed to a 20% increase in revenue.
POSCash HandlingSales ReportingReconciliationsM PesaVisaCustomer Service
Administrative Assistant
Coordinated procurement and invoice processing, organized workshops, and took meeting minutes for quarterly reviews. Supported advisors with logistics, increasing productivity by 20%.
ProcurementInvoice ProcessingEvent PlanningMeeting MinutesLogisticsAdministrative Support
Grants Intern
Amref Health Africa
Reviewed sub-recipient reports for compliance, maintained audit-ready records, and supported budgeting. Conducted capacity-building and managed updates to the Grants Management Information System.
Grants ManagementComplianceBudgetingCapacity BuildingGMISReporting

Education

Egerton University
Pursued a Bachelor of Arts degree in Economics and History, gaining analytical and research skills.
State House Girls High School
Completed secondary education with a Kenya Certificate of Secondary Education (K.C.S.E.) and achieved a B grade.
Ngei Primary School
Completed primary education with a Kenya Certificate of Primary Education (K.C.P.E.) score of 393 out of 500.
Institute of Human Resource Management
Earned the International Computer Driving Licence (ICDL) certification, demonstrating proficiency in essential computer applications.

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Experience

Remote Customer Service Representative

Provided multichannel support for BABYBOO Apparel customers, achieving 90%+ satisfaction and reducing returns turnaround by 25%. Authored FAQs and managed high-volume seasonal campaigns.

Customer ServiceMultichannel SupportEmailChatSocial MediaProblem SolvingDocumentationOperations Collaboration

Customer Service Representative

Delivered multichannel support for Shutterfly, Instacart, and Foxtel Australia with 95%+ CSAT and 90% first-contact resolution. Led Zoom troubleshooting sessions and authored help-desk articles.

Customer ServiceMultichannel SupportPhoneChatEmailSMSZoomTroubleshootingHelp DeskCSATFirst Contact Resolutions

Cashier

Managed POS transactions with 97% accuracy, prepared daily sales reports, and reconciled MPESA/Visa payments. Supported medicine dispensing and contributed to a 20% increase in revenue.

POSCash HandlingSales ReportingReconciliationsM PesaVisaCustomer Service

Administrative Assistant

Coordinated procurement and invoice processing, organized workshops, and took meeting minutes for quarterly reviews. Supported advisors with logistics, increasing productivity by 20%.

ProcurementInvoice ProcessingEvent PlanningMeeting MinutesLogisticsAdministrative Support

Grants Intern

Amref Health Africa

Reviewed sub-recipient reports for compliance, maintained audit-ready records, and supported budgeting. Conducted capacity-building and managed updates to the Grants Management Information System.

Grants ManagementComplianceBudgetingCapacity BuildingGMISReporting

Education

Egerton University

Pursued a Bachelor of Arts degree in Economics and History, gaining analytical and research skills.

State House Girls High School

Completed secondary education with a Kenya Certificate of Secondary Education (K.C.S.E.) and achieved a B grade.

Ngei Primary School

Completed primary education with a Kenya Certificate of Primary Education (K.C.P.E.) score of 393 out of 500.

Institute of Human Resource Management

Earned the International Computer Driving Licence (ICDL) certification, demonstrating proficiency in essential computer applications.