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GM User
Looking for a jobSenior Customer Support Analyst
I resolve complex customer issues and build lasting client relationships across global platforms.
BrazilSenior Customer Support Analyst at Blaze
About
At Blaze, I manage complex support cases for an international sports betting and online casino platform, resolving account, payment, deposit, withdrawal, bonus, and platform issues through live chat and email.
I've also supported Facebook and Instagram advertisers across Latin America and managed a portfolio of 600+ banking clients at Itaú Unibanco. I bring 10+ years in customer success, support, retention, sales, and relationship management, communicating fluently in English and advanced Spanish.
Experience
Senior Customer Support Analyst
Managed complex customer cases for an international sports betting and online casino platform, providing support via live chat and email. Investigated and resolved account, payment, deposit, withdrawal, bonus, promotion, and platform-related issues, taking ownership of cases through resolution or escalation.
ZendeskSlackCustomer SupportEscalation ManagementCase ManagementPaymentsBillingTroubleshootingMultichannel Support
Education
FECAP University
Bachelor's Degree in Communication with a focus on Public Relations.