Habakkuk Nyambati

I've supported customers and resolved technical issues at Influx, Teleperformance, MARAMOJA Transport, and Crescent Tech, combining customer service, troubleshooting, CRM, SQL, and support tools to deliver reliable assistance. At MARAMOJA Transport, I helped increase customer satisfaction by 20%, improved client software utilization by 30% through product training, and reduced response times by 15% by implementing a knowledge base. At Crescent Tech, my standardized troubleshooting guides reduced ticket resolution time by 20%, while proactive network monitoring reduced downtime by 30%.