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Inbound Officer
I handle high-volume customer interactions, resolve issues, and support sales across insurance, banking, and hospitality.
United KingdomInbound Officer at Admiral Group
Efficiently answered a large number of incoming calls from customers regarding their insurance policies, including motor, home, and travel insurance. Updated customer information and amended insurance policies as requested, maintaining a calm and professional demeanor during peak call times.
Customer ServiceInsurancePolicy ManagementMultitaskingCRM
Conducted customer needs assessments to evaluate financial requirements and recommend suitable loan products. Processed loan applications and documentation, ensuring compliance with company policies and regulatory standards.
SalesNeeds AssessmentLoan ProcessingCRMCompliance
Handled high volumes of inbound and outbound communications via phone, email, and live chat, addressing reservation requests and general hotel inquiries. Resolved guest complaints and service issues by coordinating with relevant departments.
Customer ServiceProblem SolvingHotel ManagementMultitasking
Bachelor of Science in Economics Education from Ambrose Alli University.