Loading profile…
Heather Thornton
Open to opportunitiesSenior Complex Practice Manager, Medical Oncology
Strategic healthcare operations leader with more than 15 years of leadership and management experience in high complexity specialty clinics.
United StatesSenior Complex Practice Manager, Medical Oncology at Mosaic Life Care
About
I'm looking for a director-level or senior clinic operations role where I can lead multisite teams and help shape strategy, not just carry it out. Most of all, I want to work somewhere that puts patients and caregivers first and where my experience in operations, regulatory readiness, and staff engagement can make a real difference.
Experience
Senior Complex Practice Manager, Medical Oncology
Lead multisite medical oncology operations, aligning staffing, resources, workflows, and service delivery to improve access, quality, safety, patient experience, and performance. Coach and develop approximately 77 caregivers across nursing, patient access, clinical support, and laboratory functions.
Operations ManagementStaff DevelopmentHealthcare ManagementWorkflow OptimizationPatient ExperienceCompliance
Employee Engagement Coordinator
Established Mosaic's system-level employee engagement program, translating strategy into caregiver programs, communications, recognition, and leadership practices. Led Gallup vendor selection, survey implementation, and Engagement Champion Program launch with 30 caregivers.
Employee Engagement