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Hector Mejia
Looking for a jobVirtual Assistant & Operations Specialist
Operations and customer support specialist at Duckbill, tracking executive tasks across AI-driven workflows.
HondurasVirtual Assistant & Operations Specialist at Duckbill
Experience
Virtual Assistant & Operations Specialist
Executed high-volume executive assistance tasks including travel bookings, reservations, and vendor research. Managed data logs and spreadsheets for task tracking and operational accuracy.
Data ManagementSpreadsheetsCalendar CoordinationCRMWorkflow Engine
Technical Support Specialist
Diagnosed payment discrepancies by auditing system logs and platform rules in Zendesk with zero-error precision. Managed customer inquiries and resolved complex transactional disputes while adhering to fintech compliance standards.
ZendeskSystem LogsPayment Discrepancy and Deduction ResolutionFintech ComplianceCustomer SupportSLA Management
Customer Service Specialist & Mentor
Provided end-to-end customer support for e-commerce orders, managing case follow-ups and optimizing ticket backlogs. Coached and mentored new representatives on platform tools and quality benchmarks.
Customer SupportEcommerceCase ManagementMentorshipTicket Optimization
Customer Service Agent & Driver Support Specialist
Supported delivery drivers and logistics partners with real-time route troubleshooting and account support. Handled customer inquiries regarding delivery status and executed First-Call Resolutions.
Logistics SupportRoute TroubleshootingCustomer ServiceFirst Call ResolutionCoordination
Education
Instituto Cinte
Completed high school education with a focus on humanities and sciences.