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Hoang Phuc Phan
Open to opportunitiesSenior Customer Relationship Manager
I manage client credit documentation and international partner communications.
VietnamSenior Customer Relationship Manager at Military Commercial Joint Stock Bank (MB Bank)
About
I've managed credit-file documentation and client relationships for individual and household-business clients at MB Bank, OCB, and VPBank in Vietnam.
At MB Bank, I managed about 150 clients, checked supporting papers, flagged document gaps, and kept cases moving through Way4, T24, and internal CRM systems. I also handled account opening, savings, insurance requests, and bilingual client materials.
Earlier, I ran event operations in Ho Chi Minh City, served as the English-language partner contact at a fintech and crypto firm, and handled international supplier and buyer communications for rice exports.
Experience
Senior Customer Relationship Manager
Managed a book of about 150 individual and household-business clients, focusing on credit files and account operations. Ensured document completeness and clear communication with clients.
Credit AnalysisWay4CRMMicrosoft WordExcelPowerPointBilingual Communication
Customer Relationship Officer
Handled credit files for individual and household-business clients, with secondary duties in account opening and savings. Ensured complete documentation before passing files to the next desk.
Credit Analysis