Howaina Roberts

I've supported customers through inbound and outbound calls, reservations, sales support, and front desk service across Advanced Call Center Technologies, Osmond Beach Hotel, and Ivy's Cove. At Advanced Call Center Technologies, I handled customer questions and service needs, promoted products and services, maintained accurate call records, and strengthened my customer-retention and persuasion skills. In hotel front desk roles, I've managed check-ins, check-outs, reservations, room assignments, guest inquiries, payments, and administrative records while resolving concerns professionally. I'm prepared to bring clear communication, organized record keeping, and reliable work-from-home customer support to a fast-paced team.