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Innocent Chidimma
Looking for a jobCustomer Support & Sales Representative
Customer support specialist at Ruff'n'Tumble retaining $180K+ in annual revenue while resolving 80+ weekly support tickets.
NigeriaCustomer Support & Sales Representative at Ruff'n'Tumble
About
At Ruff'n'Tumble, I retained $180K+ in annual revenue while resolving 80+ weekly support tickets and maintaining a 4.8/5.0 CSAT. I also built a knowledge base that reduced repetitive support tickets by 30%.
At Bellazine, I delivered remote customer support across time zones, reduced ticket resolution time by 75%, and developed 20+ SOPs that improved onboarding efficiency by 35%. I’m open to global remote opportunities and all time zones.
Experience
Customer Support & Sales Representative
Retained $180K+ in annual revenue by resolving 80+ weekly support tickets while maintaining 4.8/5.0 CSAT. Reduced refund requests by 25% and managed a $15K/month transaction pipeline with 99.5% accuracy.
Customer SupportSalesCRMZendeskFreshdeskGoogle SheetsExcelKnowledge Base Management
Customer Support Representative
Delivered 24/5 customer support across multiple time zones, handling 60+ daily interactions. Reduced ticket resolution time by 75% and developed 20+ SOPs that reduced onboarding time by 35%.
Customer Support