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Isaac Balbido
Open to opportunitiesLearning and Development Specialist
I build virtual training programs and improve contact center performance.
PhilippinesLearning and Development Specialist at Virtuassist
About
I've led virtual, interactive training cohorts at VirtuAssist, covering core virtual assistant skills while creating standardized learning modules, video tutorials, interactive guides, and SOPs for contact virtual assistant roles.
Across Universal Access and Systems Solutions, Sourcefit, and Concentrix Philippines, I've designed e-learning courses and workshops, facilitated training sessions, and partnered with call center stakeholders to align learning and quality initiatives with organizational goals.
My background in healthcare, travel, sales, and customer service operations helps me develop practical training on active listening, empathy, problem-solving, upselling, quality assurance, and performance improvement.
Experience
Learning and Development Specialist
Led virtual training cohorts for core VA skill sets and developed standardized learning modules, guides, video tutorials, and SOPs for virtual assistant roles.
Bootcamp FacilitationCurriculum Developmentvirtual trainingInstructional Design
Learning and Development Specialist
Designed and implemented learning strategies and programs including e-learning courses and workshops, and facilitated training sessions to enhance employee skills.
E Learning