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Quality Assurance Engineering Manager
I lead risk-based testing and release quality for complex enterprise platforms.
United StatesQuality Assurance Engineering Manager at Shift4
Directed hands-on technical validation and release quality gates across flagship platforms and cloud deployment pipelines. Formulated comprehensive end-to-end testing strategies and integration matrices, validating software and hardware service interoperability, API data contracts, and data persistence.
Test StrategyEnd To End TestingAPI TestingSQLAI PromptingExcelDefect TrackingRelease Management
Directed technical testing across multi-tier enterprise platforms, ensuring end-to-end data integrity from event trigger through backend processing and operator interfaces. Validated hardware-software integration across terminal devices, ensuring secure communication protocols, chip/PIN, and contactless transaction workflows.
MSSQLPostgreSQLPostmanJMeterJiraConfluenceSection 508API TestingRoot Cause AnalysisAgile
Provided tier-2 technical escalation support, root-cause investigation, and environment verification for enterprise platforms and hardware integrations. Parsed and analyzed raw system transaction logs to isolate technical anomalies, authoring detailed reproduction steps and defect reports in Jira.
Technical SupportRoot Cause AnalysisLog AnalysisJiraDefect Reporting
Engineered, documented, and executed functional, regression, integration, and operational test procedures for enterprise software solutions in multi-tier client/server environments. Verified database states, data flow configurations, and device communication protocols, coordinating corrective technical actions with developers prior to client rollout.
Functional TestingRegression TestingIntegration TestingDatabase VerificationClient Server Architecture
Bachelor of Science in Business Administration with a major in Computer Applications.