Jan Ferson Phylippe Gonzales

I’m a reliable Virtual Assistant with 3+ years of remote experience supporting clients and running day-to-day operations. I’m at my best working independently in virtual environments while staying organized, efficient, and focused on service quality. In my roles at Capstone Limited, I managed workflow distribution, monitored daily support activities, and coordinated with internal teams to resolve operational issues. As an Admin / Team Lead, I led daily team shifts, handled client support, and guided team members while maintaining smooth task handling. I also bring strong client support and payments experience from AuthPay Limited, where I delivered real-time chat support for merchants, managed onboarding with compliance checks (KYC/KYB), and prepared monthly reports. I troubleshoot payment errors, escalate technical issues to internal teams, and monitor resolution progress to keep clients moving forward. Across client onboarding, verification, and due diligence, I’ve supported basic to enhanced KYC/KYB checks and document review using tools like SumSub and Shufti Pro. I bring a compliance-minded approach, clear communication, and consistent documentation—so teams can trust the work and clients experience fast, accurate support.