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Jared Ramkissoon
Looking for a jobClient Team Lead
I lead customer teams and build trust through consultative sales.
Trinidad and TobagoClient Team Lead at Influx
About
I'm leading a remote team at Influx supporting an international fintech client, where I maintain service quality, performance targets, and customer satisfaction.
I onboard and train new hires, monitor KPIs and quality metrics, and work with client stakeholders to improve processes and identify coaching opportunities.
Previously, I supported customers through chat and email at Influx, resolving account and payment issues with clear, accurate, customer-focused communication in a fast-paced remote environment.
At Guardian Life of the Caribbean, I consulted with individuals and families on insurance and investment solutions, built long-term client relationships, and generated business through networking, referrals, and consultative sales.
Experience
Client Team Lead
Lead a remote team supporting an international fintech client, ensuring service quality and performance targets are consistently achieved. Conduct onboarding and training for new hires, providing guidance on processes, workflows, and customer engagement.
LeadershipCoachingCustomer EngagementProcess ImprovementQualityRemote Team Management
Education
University of the West Indies
Pursued a Bachelor of Science in Management Studies, gaining a strong foundation in business and management principles.