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Facility Operations Assistant Department Head
I'm Jason. My career reflects a commitment to professional development marked by diverse experiences all aimed at supporting advancement and success.
United StatesFacility Operations Assistant Department Head at Lifetime Athletic
Support 24/7 facility operations, manage a team of over 30, and contribute to an 11-month consecutive increase in club NPS. Oversee process improvement, safety protocols, and inventory management.
Facility OperationsKPI TrackingTeam ManagementCustomer ServiceSafety ComplianceInventory ManagementProcess ImprovementNPS Improvement
Supervised building operations, managed and trained over 25 team members, and ensured compliance with regulatory standards. Developed credibility through process improvement and coaching.
Facilities ManagementTeam ManagementTrainingPerformance EvaluationInventory ManagementCustomer ServiceComplianceProcess Improvement
Increased client usage by at least 15% within 1 year across 15 portfolios while retaining 100% of the assigned book of business. Served as lead client contact for 53 accounts and provided support at a 100% satisfaction rate.
Account ManagementSaaSClient ServicesCRM ToolsStrategic PlanningUpsellingBusiness Development
Engaged with colleagues and promoted special events and activities to increase participation and awareness. Developed familiarity across multiple departments including Operations, Kids Academy, and Member Services.
Member EngagementEvent PromotionCustomer ServiceSafety ComplianceTeamwork
Increased the company real estate portfolio by 30% in a 5-month span through business development strategies. Managed 145 accounts and dealerships, reducing monthly delinquencies through proactive communication.
Account ManagementBusiness DevelopmentClient ServicesData EntryCollectionsClient Communication
Managed front office and clinic operations, including scheduling, billing support, and insurance coordination. Maintained precise patient records and upheld confidentiality in a high-volume environment.
Front Office OperationsSchedulingBilling SupportInsurance CoordinationCustomer ServiceAdministrative Tasks
Completed the Theory & Practice of Personal Training certification program.
Earned a Bachelor of Arts in Music Industry.
Graduated with honors.