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Document Administrator / Document Moderator
Experienced in administrative support, customer service, document management, and scheduling. Detail-oriented, reliable, and organized.
ThailandDocument Administrator / Document Moderator at Thinkswap
Reviewed and moderated submitted documents to ensure quality, accuracy, and formatting. Organized and processed high volumes of documents while maintaining confidentiality and data accuracy.
Document ReviewQuality AssuranceData EntryAttention To DetailConfidentiality
Assisted students throughout the enrollment process, reviewed and processed documents, and communicated with students via outbound calls and inbound inquiries. Maintained student records and appointments using GoHighLevel CRM.
GoHighLevelData EntryCustomer ServiceAdministrative SupportDocument ManagementAppointment Scheduling
Served as primary point of contact for global stakeholders, managed procurement data entry and shipment verification, and led outreach and partnership development. Coordinated with logistics and customs teams to ensure compliant delivery of goods.
Data EntryDatabase ManagementMarket ResearchPartnership DevelopmentLogistics CoordinationSupplier Management
Verified patient insurance coverage through Brightree and PVerify, conducted clinical intake and crisis screening, and updated electronic health records. Ensured HIPAA compliance in all patient communications and case management documentation.
BrightreePVerifyElectronic Health Records (EHR)HIPAAClinical IntakeCrisis ScreeningData EntryTelephonic Operations
Oversaw fulfillment workflows and database management, ensuring accurate data entry and address verification for high-volume shipping. Trained and led a cross-functional team in customer service excellence.
Data EntryDatabase ManagementTeam LeadershipCustomer ServiceProcess Optimization
Provided telephone operations and customer service support for US-based clients, managing high call volume and troubleshooting account issues. Determined urgency for high-priority cases and resolved complex technical issues as an Escalation Specialist.
Customer ServiceTechnical SupportCall CenterTroubleshootingEscalation ManagementData Entry
Bachelor of Science in Hospitality Management with comprehensive coursework in hospitality operations, customer service, marketing, and business management.