John Gunning

I’m a Quality Systems and Sales Specialist with 16 years of experience leading quality programs, conducting audits, and managing large-scale client engagements. I bring a practical, process-driven approach to Quality Management Systems and continuous improvement. I led ISO 9001:2015 recertification with zero nonconformances, and I cut customer claims resolution time through a centralized process. I also drove 66% revenue growth in convention sales by aligning customer needs, operations, and measurable performance outcomes. I develop and maintain QMS documentation to support ongoing recertification and industry standards, then collaborate cross-functionally to resolve quality issues and reduce recurrence. I monitor and analyze KPIs to initiate corrective actions and support data-driven decisions that enhance operational efficiency, customer satisfaction, and real-time issue resolution. I’ve also led and coached teams—serving as a quality liaison across departments and managing 12 QA agents in Central and South Florida. Alongside quality work, I’ve supported B2B convention sales for 40,000+ attendees and managed event delivery logistics, always focused on repeatable systems, clear SOPs, and risk-aware execution.