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José Simón Rodriguez
Open to opportunitiesCustomer Service/Sales Representative
I grow insurance sales, retain clients, and streamline high-volume customer support operations.
VenezuelaCustomer Service/Sales Representative at Calidad Insurance
Experience
Customer Service/Sales Representative
Exceeded monthly sales targets for commercial and personal vehicle policies, contributing to consistent office growth and driving revenue through cross-selling. Managed a database of 2,000+ clients using CRM tools and provided daily support to 50+ clients.
SalesCustomer ServiceCRMCross SellingPolicy ManagementData Management
CSR / Courier Cargo Operator
Supervised a high-volume customer service team, managing communications via WhatsApp Business and delegating tasks to resolve client and subcontractor claims. Optimized inventory and data management using Excel and internal systems, and served as Safety Delegate.
Customer ServiceTeam LeadershipExcelInventory ManagementData ManagementRisk Assessment
Full Time Missionary
The Church of Jesus Christ of Latter Day Saints
Led and mentored 40+ staff across 3 regions, implementing coaching programs that increased goal achievement by 40% per territory. Directed international logistics and managed executive operations for the Mission President.
LeadershipCoaching and MentoringLogisticsData ReportingInventory ManagementMeeting Preparation
Education
Funval Internacional
Completed English for call centers at B2 level.
Mentors International
Completed mentoring and leadership training.
Brigham Young University
Completed BYU Pathway Worldwide certificate program.
The Language College
Completed intermediate-advanced English course at C1 level.
UEP DR. Gustavo H. Machado
Earned high school diploma with a focus on sciences.