Kendel Edwards

I've supported end users across Windows 10/11, macOS, Office 365, and cloud environments, resolving hardware, software, connectivity, and access issues through ServiceNow and Jira. As a CEO and Founder, I implemented MFA, password policies, role-based access controls, and secure user lifecycle processes using Active Directory and Azure AD. I also responded to a credential-related breach by reviewing authentication logs, revoking compromised permissions, and documenting the incident for audit and knowledge-base use. In my current Fire Inspector/Technician role, I troubleshoot critical electronic networks, support remote client devices, manage service documentation, and resolve escalated issues on first contact 95% of the time.