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Customer Service Representative
I build reliable Make automations that connect AI, CRM records, and email workflows.
IndonesiaCustomer Service Representative at Transcosmos
Handled US and European customers in English across live chat and email, managing 4 to 5 concurrent conversations. Maintained a quality score above 90 percent.
Customer ServiceLive ChatEmail SupportEnglishTechnical Communication
Built and tested workflow automation scenarios on personal accounts, focusing on reliability and idempotency. Developed ten Make scenarios integrating AI, CRM, and email systems.
MakeHubSpotGeminiREST APIsWebhooksJSONPythonWorkflow Design