Loading profile…
Kica Lee
Looking for a jobCustomer & Operation Support Officer
I resolve customer inquiries, coordinate orders, and maintain accurate customer and inventory records.
UgandaCustomer & Operation Support Officer at Hoplex Vector Control Ltd.
About
At Hoplex Vector Control Ltd., I support 70+ customer inquiries daily across phone, email, WhatsApp, and SMS, maintaining a 95% customer satisfaction rating. I manage customer records, complaints, follow-ups, order processing, deliveries, inventory, and QuickBooks information.
Previously at Healthcure Pharmaceuticals (U) Ltd., I resolved field customer complaints, strengthened relationships with 300+ customers, and helped increase daily sales by approximately 38%. I bring customer empathy, clear communication, accurate data entry, and a focus on seamless customer experiences.
Experience
Customer & Operation Support Officer
Maintained a 95% customer satisfaction rating and responded to over 70 customer inquiries daily via phone, email, WhatsApp, and SMS. Managed customer records, processed orders with 98% accuracy, and maintained 99% inventory accuracy.
Customer SupportCRMQuickbooksInventory ManagementOrder ProcessingData EntrySocial Media ManagementMicrosoft Office
Field Operations Officer
Responded to over 100 customer inquiries in the field and resolved complaints professionally. Coordinated customer orders, increased daily sales by approximately 38%, and expanded field operations from 2 to 5 service destinations.