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Customer Service Representative
I support customers and edit content in Finnish and English for international teams.
BulgariaCustomer Service Representative at Service 800, Inc.
Provided customer support via outbound calls, facilitating phone surveys on printer services. Directly contracted to continue the 60K call centre position remotely.
Customer ServiceOutbound CallsPhone SurveysFinnishEnglish
Edited online content for a travel website.
EditingFinnish
Provided international customer support via outbound calls, facilitating phone surveys on printer services.
Customer SupportOutbound CallsPhone SurveysFinnishEnglish
Bachelor of Arts in English Philology with a major in English Language and Cultural Studies, and minors in Art History and Classical Archaeology.
Completed the Abitur, equivalent to A Levels, with studies in Finnish, Swedish, English, Math, and Biology.
Provided customer support via inbound calls and emails for an online European auto parts store. Managed the Finnish Google Ads account.
Customer SupportInbound CallsEmail SupportGoogle AdsFinnishEnglish
Performed customer service, shopkeeping, and all duties involved.
Customer ServiceShopkeeping
Maintained duties in two guest houses.
Basic Janitorial Duties
Conducted evaluations on the general performance of customer service, organization, and management of retail companies.
EvaluationCustomer ServiceRetail
Performed occasional customer service and janitorial duties.
Customer ServiceJanitorial Positions
Provided customer service and shopkeeping.
Customer ServiceShopkeeping
Performed duties of governess for daughter and housekeeper for family.
ChildcareHousekeeping
Organized activities for and supervised children.
ChildcareTeam LeadershipActivity Planning
Farm