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Project Manager
Project Manager at Restaurant365 who delivered enterprise SaaS implementations with a 90% project success rate and 100% CSAT.
United StatesProject Manager at Enterprise Implementation
Managed enterprise SaaS implementations from post-sale kickoff through adoption, coordinating stakeholders and cross-functional teams. Directed 10-15 projects within a $2 million portfolio, achieving a 90% project success rate and 100% CSAT score.
Project ManagementEnterprise SaaSStakeholder ManagementRisk ManagementAgileCross functional LeadershipExecutive Communication
Supported complex travel operations and logistics, handling high-volume client requests and cross-functional communication. Managed a large cancellation project related to the COVID-19 pandemic, tracking refunds and fees for over 1000 client bookings.
Operations ManagementLogisticsClient RelationsProject ManagementTraining Materials Development
Oversaw front-of-house operations and staff management for a high-volume restaurant and bar. Provided customer service to upwards of 1500 guests weekly and assisted with event coordination and promotional materials.
Staff ManagementCustomer ServiceEvent CoordinationInventory ManagementExcel
Supported the Executive Director in coordinating community development initiatives, managing project documentation, stakeholder communications, and administrative operations. Assisted with planning and execution of community engagement events.
Administrative SupportStakeholder CommunicationProject DocumentationEvent Planning
Project Management Certification completed in January 2022.
Project Management Certification completed in January 2022.
Bachelor of Arts in Anthropology from the University of Kansas, completed in May 2008.
Bachelor of Arts in Anthropology from the University of Kansas, completed in May 2008.