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Medical Assistance Specialist 3
Previously a Project Manager at Microsoft who coordinated language operations and tracked KPIs across multilingual programs.
United StatesMedical Assistance Specialist 3 at Medical Assistance Specialist 3
Delivered high quality health care services and issue resolution for individual households. Independently analyzed and resolved complex eligibility determinations with compliance to federal and state regulations.
Healthcare ServicesEligibility DeterminationRegulatory ComplianceIssue ResolutionCaseload Management
Served as subject matter expert for transcription platforms, operational processes, and quality standards. Collaborated with leadership to improve operational guidelines and support AI and language technology initiatives.
TranscriptionWorkflow ManagementQuality AssuranceProcess ImprovementCross Functional CollaborationAILanguage Technology
Coordinated project execution across internal stakeholders and vendors to ensure alignment on scope, timelines, and deliverables. Managed vendor relationships and monitored project performance across multiple languages and programs.
Project ManagementVendor ManagementKPI Trackingperformance reportingQuality AssuranceCross Functional CommunicationResource Coordination
Improved CRM data management processes through account restructuring and workflow optimization. Developed training documentation for account creation and management.
SalesforceData ManagementWorkflow OptimizationTraining DocumentationProcess Improvement
Completed a Digital Marketing Analytics Certificate from the MIT Sloan School of Management in 2020.
Completed a Digital Marketing Analytics Certificate from the MIT Sloan School of Management in 2020.
Earned a B.S. in Business Administration with a Global Business Certificate from the Leeds School of Business, and a B.A. in Japanese Language from the College of Arts and Sciences.
Earned a B.A. in Japanese Language from the College of Arts and Sciences.
Completed a Global Business Certificate and studied Japanese at Sophia University in Tokyo, Japan.