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Compliance Squad Investigator
Compliance Investigator specializing in AML/KYC investigations and SAR escalation at Remitly.
PhilippinesCompliance Squad Investigator at Remitly Inc.
Investigated high-risk accounts for fraud, money laundering, terrorist financing, and violations of Remitly’s User Agreement, coordinating with the Compliance team to identify cases requiring Suspicious Activity Reports (SARs). Enhanced the STAR review process and applied BSA/AML/KYC policy knowledge to escalate complex risk patterns affecting customer experience and financial loss.
BSAAMLKYCFraud InvestigationSuspicious Activity ReportsDesk.com
Reviewed chargebacks and ACH returns from partner banks, identified investigation and customer service misses, and prepared disputes/representations for submission to partners. Contacted customers and banking institutions to validate transactions, resolved items within service-level agreements, and documented suspicious activity and trends in Desk.com and CRM.
ChargebacksACHDesk.comCRM
Resolved escalation calls, managed team performance, and conducted root-cause analysis to produce actionable plans for operational improvements.
Escalation ManagementRoot Cause AnalysisAction PlanningCustomer SupportProcess Improvement
Troubleshot internet service issues and provided technical support to resolve customer problems.
Technical SupportTroubleshootingDiagnostics
Earned a BSIT (Bachelor of Science in Information Technology) from the Polytechnic University of the Philippines from 2008 to 2011.
Earned a BSIT (Bachelor of Science in Information Technology) from the Polytechnic University of the Philippines from 2008 to 2011.
Attended Tala High School from 2003 to 2007.
Attended Tala High School from 2003 to 2007.